Part 1 - Fundamental Techniques in
Handling People
In a Nutshell Fundamental Techniques in
Handling People
• Principle 1 don’t criticize, condemn
or complain.
• Principle 2 Give honest and sincere
appreciation.
• Principle 3 Arouse in the other person an eager want.
Part 2 - Ways to Make People like You
In a Nutshell - Six Ways to Make People
Like You
• Principle 1 - Become genuinely
interested in other people.
• Principle 2 - Smile.
• Principle 3 - Remember that a
person's name is to that person the
Sweetest and most important sound in any language.
• Principle 4 - Be a good listener.
Encourage others to talk about
Themselves.
• Principle 5 - Talk in terms of the
other person's interests.
• Principle 6 - Make the other person
feel important-and do it
Sincerely.
Part 3 - How to Win People to Your Way of Thinking
• Principle 1 the only way to get the
best of an argument is to avoid
It.
• Principle 2 Show respect for the
other person's opinions. Never say,
"You're wrong."
• Principle 3 if you are wrong, admit
it quickly and emphatically.
• Principle 4 Begin in a friendly way.
• Principle 5 Get the other person
saying "yes, yes" immediately.
• Principle 6 let the other person do a
great deal of the talking.
• Principle 7 Let the other person feel
that the idea is his or hers.
• Principle 8 Try honestly to see
things from the other person's point
Of view.
• Principle 9 be sympathetic with the
other person's ideas and
Desires.
• Principle 10 Appeal to the nobler
motives.
• Principle 11 Dramatize your ideas.
• Principle 12 Throw down a challenge.
Part 4- Be a Leader: How to Change
People without Giving Offense or Arousing Resentment
• Principle 1 - Begin with praise and
honest appreciation.
• Principle 2 - Call attention to
people's mistakes indirectly.
• Principle 3 - Talk about your own
mistakes before criticizing the
Other person.
• Principle 4 - Ask questions instead
of giving direct orders.
• Principle 5 - Let the other person
save face.
• Principle 6 - Praise the slightest
improvement and praise every
Improvement. Be "hearty in your approbation and lavish in your
Praise."
• Principle 7 - Give the other person a
fine reputation to live up to.
• Principle 8 - Use encouragement. Make
the fault seem easy to
Correct.
• Principle 9 - Make the other person
happy about doing the thing
You suggest.
Seven Rules for Making Your Home
Life Happier
• Rule 1: Don't nag.
• Rule 2: Don't try to make your
partner over.
• Rule 3: Don't criticize.
• Rule 4: Give honest appreciation.
• Rule 5: Pay little attentions.
• Rule 6: Be courteous.
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